NGTeco provides One (1) Year Limited Hardware Warranty
NGTeco warrantees all the hardware products to be free from manufacturing defects. It also warrants this NGTeco-branded hardware product against defects in materials and workmanship that result in a material deviation from the applicable published. NGTeco technical specifications or customized specifications for that particular client (“Hardware system failure”).
If a hardware defect arises and a valid claim is received within the Warranty period, NGTeco will repair or replace such product hardware within 15 working days on receipt of the failed hardware. The hardware product must be shipped to NGTeco and the shipping cost must be pre-paid and NGTeco is not liable for any kind of shipping cost.
Submit your request for more support
AL40B Installation Guide
DL30B Installation Guide
AL20B Installation Guide
Shipping Region: Domestic USA
Shipping Method: DHL and FedEx
All the products are shipped from our Fulfillment Center Georgia within 2 business days.
Where can i find the complete install video?
How to use AL40B?
How to register another adminitrator?
1, Touch the keypad to wake up the lock
2. Press 0 and # to access the menu
3. Verify administrator using Fingerprint, or card, or enterpassword and press # to confirm
4. Enter a new three-digit user number e.g. 001
5. Press 1 and # key to enter admin registration mode
6. Press fingerprint thrice, or enter password twice, or swipe card
7. Press * to complete, if you want to add another admin, please Press # to continueregistering
How long does the AL40B battery last?
It will lasts for 6 months ( equal to sweep for 6000 times )
How can I connect the lock to app?
1. Download our ZK SmartKey in App Store or Google Play
2. Before pair with the APP please make sure you have registered as an admin in your lock and get digits
3. Cick the "+" button on the right then you can search out all the setups avaible
4. Click the lock mode you want to connect, there will be a pop-up requiring you input the digits
You can unlock your door within 15 meters when registered successfully
1. Please download the app ZK SmartKey from App store or Google play platform, or scanthe QR code below. (It is recommended a WLAN network connection to download )
2. Make sure your lock is properly installed.
3. Make sure the batteries has been installed properly in the lock.
4. Make sure Bluetooth has been enabled in your phone.
5. Make sure your phone is in the available range.
6. Please register at least one adminstrator passcode for the lock.
7.If the lock has been initialized, please deleted the lock in the lock list.
8.Please do not operate the lock while connecting the app.