Installation Guide

Warranty

  • ZKTeco warrantees all the hardware products to be free from manufacturing defects. It also warrants this ZKTeco-branded hardware product against defects in materials and workmanship that result in a material deviation from the applicable published ZKTeco technical specifications or customized specifications for that particular client (“Hardware system failure”). 
  •  If a hardware defect arises and a valid claim is received within the Warranty period, ZKTeco will repair or replace such product hardware within 15 working days on receipt of the failed hardware. The hardware product must be shipped to ZKTeco and the shipping cost must be pre-paid and ZKTeco is not liable for any kind of shipping cost.
  • In the event of repair/replacement of any part(s) of the unit, this warranty will thereafter continue and remain in force only for the unexpired period of the warranty or 60 days, whichever is greater. The time taken for repair and in transit, whether under the warranty or otherwise, shall not be excluded from the warranty period.

Return Policy
30 days Money Back GuaranteeIf the product you receive is not as described or low quality, we promise that you may return it before order completion and receive a full refund.The return shipping fee will be paid by you. Or, you can choose to keep the product and agree with the refund amount directly Our Service On-time Delivery.If you do not receive your purchase within 30 days, please contact us.For any question please contact us via shop@zkteco.com anytime, we will reply to you within 24 hours. 

Shipping

Shipping Region: Domestic USA 

Shipping Method: DHL and FedEx 


All the products are shipped from our Fulfillment Center Georgia within 2 business days.

Document Download 

FAQ

Where can i find the complete install video?

1. You can find the install video in any product page


2. You can also find the video in ZKTeco offcial youtube channel here 


If you still have any problems with the product, check out the detailed install guide here, you can call customer service  at +1 862-505-2101 or email to shop@zkteco.com 

How to use AL40B?

Operating steps

1, Touch the keypad to wake up the lock

2. Press 0 and # to access the menu

3. Enter a new three-digit user number e.g. 001

4. Press fingerprint thrice, or enter password twice, or swipe card

5. Press * to complete


Know more about the product here 

Check out the user manual here


How to register another adminitrator?

Operating steps


1, Touch the keypad to wake up the lock

2. Press 0 and # to access the menu

3. Verify administrator using Fingerprint, or card, or enterpassword and press # to confirm 

4. Enter a new three-digit user number e.g. 001 

5. Press 1 and # key to enter admin registration mode

6. Press fingerprint thrice, or enter password twice, or swipe card

7. Press * to complete, if you want to add another admin, please Press # to continueregistering


How long does the AL40B battery last?

It will lasts for 6 months ( equal to sweep for 6000 times )

How can I connect the lock to app?

Operating steps:

1. Download our ZK SmartKey in App Store or Google Play

2. Before pair with the APP please make sure you have registered as an admin in your lock and get digits

3. Cick the "+" button on the right then you can search out all the setups avaible

4. Click the lock mode you want to connect, there will be a pop-up requiring you input the digits


You can unlock your door within 15 meters when registered successfully


Safety Cautions 

1. Please download the app ZK SmartKey from App store or Google play platform, or scanthe QR code below. (It is recommended a WLAN network connection to download ) 

2. Make sure your lock is properly installed. 

3. Make sure the batteries has been installed properly in the lock. 

4. Make sure Bluetooth has been enabled in your phone. 

5. Make sure your phone is in the available range. 

6. Please register at least one adminstrator passcode for the lock. 

7.If the lock has been initialized, please deleted the lock in the lock list. 

8.Please do not operate the lock while connecting the app.



GET IN TOUCH

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USA STORE



ZKTeco USA LLC 

6 Kingsbridge Road, 

Suite 8Fairfield, 

NJ 07004 

USA



TECHNICAL SUPPORT: 

Phone: 862-777-8840 

Email: shop@zkteco.com



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